Privacy Policy

Last updated: 1 September 2026

1. Who We Are

TradeHelperUK operates the website at https://www.tradehelperuk.co.uk. We are committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and your rights in relation to it.

If you have any questions about this policy, contact us at info@tradehelperuk.co.uk.

2. What Information We Collect

We collect information you provide directly to us when you fill in a form on our website. This may include:

Your full name
Your phone number
Your email address
Your property postcode or address
Details about your property or enquiry

We also collect limited technical information automatically when you visit our website, including your IP address, browser type, pages visited, and the time and date of your visit. This is collected via standard server logs and is used solely for security and site performance purposes.

3. How We Use Your Information

We use the information you provide to:

Respond to your enquiry and contact you about our services
Provide you with information or a quote relevant to your request
Maintain records of our communications with you

We do not use your information for automated decision-making or profiling. We do not send marketing emails without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the basis of your consent (given when you submit a form) and our legitimate interest in responding to enquiries and conducting our business. Where we have a contractual relationship with you, we may also process data to fulfil that contract.

5. How We Share Your Information

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Your form submissions are processed by Formspree (formspree.io), a third-party form handling service. Formspree may store your submission data on servers in the United States. By submitting a form on our website you consent to this transfer. Formspree's privacy policy is available at https://formspree.io/legal/privacy-policy.

We may disclose your information where required by law or to protect our legal rights.

6. How Long We Keep Your Data

We retain enquiry data for up to 24 months from the date of your initial contact, unless a longer retention period is required by law or you have entered into a contractual relationship with us. You may request deletion of your data at any time — see Section 8.

7. Cookies

Our website does not use tracking cookies or third-party advertising cookies. We do not use Google Analytics or any similar analytics platform. Standard server logs may record your IP address for security purposes — these are not used to identify you personally and are deleted on a rolling basis.

8. Your Rights

Under the UK GDPR you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data
Restriction — ask us to restrict how we use your data
Portability — receive your data in a structured, machine-readable format
Object — object to processing based on legitimate interests

To exercise any of these rights, email us at info@tradehelperuk.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related queries: info@tradehelperuk.co.uk